Legal
Privacy Policy
Last updated: 8 November 2026
RayNayel Property Advocates (“RayNayel”, “we”, “us”) is committed to providing quality services to you. This policy explains how we manage your Personal Information.
We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). The APPs are published by the Office of the Australian Information Commissioner. They govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples we collect include names, addresses, email addresses and phone numbers.
We obtain Personal Information in several ways: directly from you (by phone, email, forms, meetings or our connect page), through our website and social media channels, and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use it for secondary purposes closely related to the primary purpose, where you would reasonably expect this. When we collect Personal Information we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.
Marketing and your free guide
If you download our guide or join our contact list, we may send you information about our services, property market updates and events. You can unsubscribe from our mailing and marketing lists at any time using the unsubscribe link in our messages, or by contacting us in writing.
Cookies, Meta Pixel and analytics
Our website and connect page use cookies and similar technologies, including the Meta (Facebook) Pixel. These tools collect information such as pages viewed, actions taken (for example saving our contact details or downloading our guide), device and browser type, and approximate location.
We use this information to understand how our pages are used, to measure the results of our advertising, and to show relevant ads to people who have visited our pages. This information may be shared with Meta Platforms, which handles it under its own privacy policy. You can control cookies through your browser settings, and manage ad preferences through your Facebook and Instagram settings.
Sensitive information
Sensitive information is defined in the Privacy Act and includes information or opinion about racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
We will use sensitive information only:
- for the primary purpose for which it was obtained;
- for a secondary purpose directly related to the primary purpose; or
- with your consent, or where required or authorised by law.
Third parties
Where reasonable and practicable, we collect your Personal Information only from you. In some circumstances third parties may provide information to us. In that case we will take reasonable steps to make sure you are aware of the information provided. We do not guarantee the websites or policies of authorised third parties that our site links to.
Disclosure of Personal Information
We may disclose your Personal Information:
- to third parties where you consent to the use or disclosure;
- to service providers who help us run our business, such as website hosting, email and customer management platforms, and advertising providers, who must protect your information;
- to professionals involved in your property purchase or sale, such as conveyancers, lenders, building inspectors and agents, where needed to provide our services to you; and
- where required or authorised by law.
Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle your information in line with the APPs.
Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files, which we keep for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you, and update or correct it, subject to certain exceptions. To make a request, please contact us in writing.
We do not charge a fee for an access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your information, we may ask for identification before releasing it.
Maintaining the quality of your Personal Information
It is important to us that your Personal Information is up to date. We take reasonable steps to make sure it is accurate, complete and current. If you find the information we hold is out of date or inaccurate, please tell us as soon as practicable so we can update our records.
Data breaches
If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
Policy updates
This policy may change from time to time. The current version is available on our website.
Privacy complaints and enquiries
If you have any questions or complaints about this policy, contact us at info@raynayel.com.au.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.